Frequently asked questions
How can I create my design in the best way?
With software such as Adobe Photoshop and Illustrator
Would be drawing sketches of my design also be sufficient?
Usually not, unless it’s drawn professionally. However, in most cases, the design still needs to be digitalized. This will have additional costs
In which format do I have to submit my design?
We prefer artwork to be delivered in vector file such as Adobe Illustrator file (.ai or .eps). It’s also possible to provide your artwork as an Adobe Photoshop file (.psd, .pdf) with a minimum resolution of 300 dpi.
Note: most of the images which are downloaded from google will not meet the quality requirements!
What do we need to provide digitally concerning my design?
The product design and other elements such as labels, prints, fonts, logo, sizes, patches, buttons, etc. should be delivered separately
How should colors be communicated?
Color codes are communicated in CMYK (cyan, magenta, yellow).
IS IT POSSIBLE TO HAVE A SAMPLE
Yes, Basically samples are meant to prove that we can deliver the quality you wish.
(see next question for more details)
What are the costs for a sample:
The sampling costs are € 350, -. Basically, with this amount you deposit a budget to make a sample. The remaining amount will be settled with your order. if you are satisfied with quality of the sample we can proceed to the order process to finalize your design.
When no orders will follow, the remaining budget will expire.
How long does it take to make a sample:
Producing samples takes an average of 6 weeks
What can I sample?
All products which are made of textile
Which information is needed for manufacturing?
- Detailed overview of the design
- Printing file and desired printing technique
- Kind of fabrics
- Color codes in CMYK
- The different sizes
- Total amount needed
- Size Chart
- Any possible examples
When will production get started:
After payment has been received
How much time does the total production take?
Production takes 3 to 4 weeks on average, but please note that shipping can take an additional 3 to 6 weeks. Faster solutions are discussable.
Payments / Prices
Why can’t I find pricing on the website, I would like to have a price indication?
Everything we do is tailor-made, we can only get the exact pricing once it’s clear what your wishes are.
How much budget do I need?
With an investment of roughly € 1200, – you have a 1 design basic collection of an average of 100 items.
What types of payment can you receive?
Is after payment possible?
Unfortunately, this is not possible. “The theme park is only accessible after payment of admission”
Can I cancel my order?
When the payment is made, cancellation is not possible. The order to produce is processed immediately after payment. This implies that we immediately will have costs to realize your production.
Are the prices including VAT?
We deliver solely business to business. Therefore, all prices are excluded from VAT
Shipping & Delivery
How about receiving my order?
The products will be shipped to the address you specified. Unless you wish we store and send your products to your customers.
What are the costs for storage and shipping to my customers?
That depends on the number of shipments and total storage. This is clear after consultation.
How long does it take before the product is delivered:
With a new design, this is 8 to 12 weeks. With an existing design, this is 6 to 8 weeks.
My delivery is incomplete what now?
All products are carefully counted before we ship them to you. If a delivery is incomplete we will give a credit on the amount that is missing or we will still deliver you the missing parts.
What about returns?
Unfortunately, returns are not possible.
Do I have a warranty on my products?
See General Terms and Conditions Article 7 for the comprehensive explanation of warranties.
Don't Be ShyIf we didn’t answer all of your questions, feel free to drop us a line anytime.
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