FAQ

Frequently asked questions with answers

 

Designs

HOW CAN I DESIGN MY PRODUCT DESIGNS?

With software packs such as Adobe Photoshop and Illustrator,

DOES IT MAKE SENSE TO SEND DRAWN DESIGNS?

Normally not, unless it is drawn professionally. But even then we still need to convert it digitally, which bring extra costs.

IN WHICH FORMAT DO I SEND THE DESIGNS?

Our preference is to deliver the illustrations in a vector file such as an Adobe Illustrator file (ai. or eps.) It is also possible to deliver your designs in Adobe Photoshop files (psd or pdf). The minimum resolutions are 300 dpi.

Note: most images that are downloaded from Google don’t match the quality requirements.

WHAT DO I NEED TO DELIVER DIGITALLY FOR MY PRODUCT DESIGN?

The product design with all the elements such as labels, prints, fonts, logos, size charts, patches, buttons etc.

HOW CAN I DELIVER THE COLOR CODES?

Color codes should be in CMYK (cyan, magenta, yellow) and Pantone.

SAMPLES

IS HET MOGELIJK OM SAMPLES TE PRODUCEREN?

Ja dat is mogelijk.

HOE LANG DUURT HET OM EEN SAMPLE TE MAKEN?

Het produceren van een sample duurt gemiddeld 6 – 12 weken, afhankelijk van welke fabriek er wordt geproduceerd.

WAT KAN IK SAMPELEN?

Laat je informeren door middel van een afspraak.

production/manufacture

WHICH INFORMATION IS NEEDED FOR THE PRODUCTION?

  • Detailed specs of the design
  • Print file with the desired printing technique
  • Type of fabrics
  • Color codes in pantone or cmyk
  • All desired sizes
  • Order quantity
  • Size label designs
  • Examples if possible

WHEN DO WE START WITH THE FULL PRODUCTION?

After the payment is done.

HOW LONG DOES THE MANUFACTURING TAKE?

The production takes on average 8 weeks, With shipment, it’s an additional 2 weeks so 10 weeks in total.

payment/pricing

I WOULD LIKE TO KNOW THE PRICES. WHY CAN’T I FIND ANY PRICING?

Everything is tailormade so specific pricing will be clear after we understand all your requirements.

HOW MUCH INVESTMENT DO I NEED TO START?

The experience shows that 5000 – 7500 euro will be enough t0 start your clothing business.

WHICH PAYMENTS DO YOU ACCEPT? 

– iDeal

– Bank transfer

– Bitcoins

– Paypal

IS AFTER-PAY POSSIBLE?

NO.

CAN I CANCEL MY ORDER?

When the payment is done, it’s not possible to cancel the order. The order will be processed right after the payment has been processed. This means we have costs immediately.

IS THE TAX INCLUDED?

We only work business to business, this means VAT will only be charged if you won’t pay this in your own country.

shipment and delivery

HOW DO I RECEIVE MY ORDER?

The products will be shipped to the address which is in our systems. By agreement, we are able to store your products and deliver these to your customers.

WHAT ARE THE COSTS FOR FULFILLMENT SERVICES?

That depends on the total orders and storage, This will be clear after discussion.

HOW LONG DOES IT TAKES TILL EVERYTHING DELIVERED?

8 – 12 weeks on average.

MY ORDER IS INCOMPLETE, NOW WHAT?

All products will be counted carefully before being shipped. If an order is incomplete we will send a credit note for the missing products.

CAN I RETURN ITEMS?

Unfortunatley that is not possible.

Gurantees

DO I HAVE GUARANTEE ON PRODUCTS?

Read the terms and conditions Article 7 for al details about guarantees.

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